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Return & Refund Policy
use you changed your mind, ordered incorrectly, or no longer need the part, you are responsible for all return shipping costs. This includes freight carrier costs, pallet preparation, packaging, and any terminal handling fees. Original outbound shipping charges are not refundable.
Defective, damaged, or incorrect items shipped by JDM Florida: If we shipped you an item that is materially different from what was described, or if the item arrived damaged due to inadequate packaging on our end, we will cover or arrange return shipping at our expense after the claim has been reviewed and approved. Please see the Damaged, Defective, Incorrect, or Missing Items section for the full process.
Important freight-specific notes:
All engines, transmissions, and RHD vehicles ship via freight carrier on a pallet. Return shipments must also be freight-palletized and securely packaged. It is the customer's responsibility to ensure the item is properly prepared for return freight. Items that arrive at our warehouse damaged due to inadequate return packaging may not be eligible for a full refund.
Shipping costs are never included in any refund amount, regardless of the reason for the return, unless JDM Florida is determined to be fully at fault for shipping a wrong or materially misrepresented item.
6. How to Initiate a Return
Follow these steps exactly to begin the return process. Returns sent to us without following this procedure will not be accepted.
Step 1 — Contact us within the return window. Send an email to jdmflorida@gmail.com with the subject line: "Return Request – Order #[Your Order Number]" In the body of the email, include your full name, order number, the item you are returning, and a clear explanation of why you are requesting a return. Include photographs of the item in its current condition. This documentation is required to begin processing your request.
Step 2 — Wait for our response. Our team will review your request and respond within 2 to 3 business days. We may ask for additional photographs, a mechanic's report, or other documentation depending on the nature of your return. Do not ship the item back until you have received written approval from us.
Step 3 — Receive your RMA number. If your return request is approved, we will issue you a Return Merchandise Authorization (RMA) number via email. This number must be clearly written or printed on the outside of the return packaging. Packages received without an RMA number will be refused at our warehouse.
Step 4 — Ship the item back to our warehouse. Arrange for a freight carrier to collect the item. Ensure the item is fully assembled, securely palletized, and packaged to withstand freight transit. All original parts and components that came with the item must be included. Ship to the address provided in your RMA approval email. The return address is also listed in the Return Address section of this policy.
Step 5 — Delivery and inspection. Once the item arrives at our warehouse, our team will inspect and test it. Please note that our signature on the proof of delivery does not constitute acceptance of your return claim. The item must pass our physical and functional inspection before a refund or replacement is approved.
Step 6 — Resolution notification. Once the inspection is complete, we will notify you of the outcome. If your claim is approved, we will process your refund or initiate a replacement shipment. If the inspection reveals that the item was damaged during the customer's possession or does not meet our return eligibility requirements, no refund or replacement will be issued.
7. Return Methods
All returns to JDM Florida must be shipped via a freight carrier capable of handling palletized automotive components. We do not accept walk-in drop-offs without prior written arrangement. We do not offer in-store return counters.
Accepted return methods include any licensed freight carrier operating within the continental United States, such as but not limited to XPO Logistics, Old Dominion Freight Line, Estes Express, R+L Carriers, or UPS Freight. The choice of carrier is at the customer's discretion unless we have provided a prepaid shipping label for warranty-related or JDM Florida-error returns.
All return shipments must be sent with tracking and a valid bill of lading. You are responsible for retaining tracking information and proof of delivery. JDM Florida is not responsible for items that are lost or damaged during return transit if the customer did not take appropriate precautions.
8. Refund Processing Time
Once your returned item has been received at our warehouse and fully inspected, refunds are processed as follows:
Inspection period: Upon receipt of the returned item, our team will inspect and test the product. This inspection typically takes 3 to 5 business days from the date we receive the item.
Refund issuance: If your return is approved after inspection, your refund will be initiated within 5 to 10 business days from the date of approval. Refunds are issued to the original payment method used at checkout.
Bank processing time: Once a refund is issued from our end, the time it takes to appear in your account depends on your bank or payment processor. Most banks process refunds within 3 to 7 business days, though some may take up to 10 business days. This is outside of our control.
What is refunded: Approved refunds cover the item purchase amount only. Original outbound shipping costs, freight surcharges, and any fees associated with the original order are not refundable unless the return is the result of a confirmed error on our part.
If you have not received your refund within 15 business days of receiving approval confirmation from us, please contact us at jdmflorida@gmail.com or call +1 (407) 774-8324.
9. Customer Responsibility
When you purchase from JDM Florida, you accept the following responsibilities:
Fitment verification: It is entirely the buyer's responsibility to verify that the engine, transmission, or part you are ordering is compatible with your vehicle before placing an order. JDM Florida provides product listings with available specifications, but we do not guarantee compatibility with every vehicle configuration. If you are unsure about fitment, contact us before purchasing. Returns will not be accepted solely on the basis of a compatibility mismatch that the customer could have verified prior to purchase.
Inspection upon delivery: All freight deliveries must be inspected at the time of delivery before signing the proof of delivery. If you notice visible damage to the outer packaging or the item itself, you have the right to note the damage on the carrier's proof of delivery or to refuse the delivery. Signing the proof of delivery without noting any damage may limit your ability to file a claim for transit damage after the fact.
Proper storage: Until installation, it is the customer's responsibility to store the item in a clean, dry environment to prevent deterioration, rust, or water damage. JDM Florida is not responsible for damage that occurs after delivery due to improper storage.
Professional installation: JDM Florida strongly recommends that all engines, transmissions, and drivetrain components be installed by a licensed or certified mechanic. Installation by an unqualified individual may void the warranty and may affect your ability to file a return or warranty claim. If you choose to have a professional install the part, it is the mechanic's responsibility to confirm the part is in acceptable condition before completing the installation.
Following warranty maintenance requirements: If your purchase includes a limited warranty, you are responsible for following all maintenance procedures outlined in our Warranty Policy. Failure to do so may void your warranty coverage.
10. Our Responsibilities
JDM Florida is committed to the following:
Accurately describing all products in our listings, including the condition, mileage range, and any known issues with each item.
Packaging all shipments appropriately for freight transit to minimize the risk of transit damage.
Responding to all return and warranty inquiries within 2 to 3 business days during our normal business hours.
Processing approved refunds within 5 to 10 business days of inspection completion.
Informing customers promptly if their return claim is denied and explaining the reason for the decision.
Shipping a replacement item within a reasonable timeframe when a warranty claim is approved and we have confirmed a valid defect.
We are not responsible for the following:
Compatibility issues resulting from the customer's failure to verify fitment before purchase.
Damage caused by improper installation, modification, overheating, neglect, or misuse after delivery.
Delays caused by freight carriers beyond our control.
Any labor costs associated with installing or removing our products.
11. Return Address
All approved returns must be shipped to our warehouse at the address below. Do not send any return without a valid RMA number. Packages received without an RMA number will be refused.
JDM TECH LLC (JDM Florida) 2302 Mercator Drive, Unit 101 Orlando, Florida 32807 United States
For any questions regarding your return shipment or to confirm the return address, please contact us at jdmflorida@gmail.com or call +1 (407) 774-8324 during business hours.
12. Damaged, Defective, Incorrect, or Missing Items
We take claims of this nature seriously. If you believe you received an item that is damaged, defective, materially different from the listing description, or missing components, follow the steps below:
For visible damage at delivery: Inspect the item while the freight driver is present. If you observe external damage to the pallet or packaging, note it clearly on the carrier's proof of delivery before signing. You also have the right to refuse the delivery if the damage is significant. Contact us immediately at jdmflorida@gmail.com with photographs and a description of the damage. Claims for transit damage that were not noted on the proof of delivery are significantly harder to process and may be denied by the freight carrier.
For defects discovered after delivery: Contact us within the 30-day return window at jdmflorida@gmail.com. Provide your order number, a detailed description of the defect, and clear photographic or video evidence. A mechanic's written diagnosis may also be required to support the claim.
For incorrect items received: If you received an item that does not match your order, contact us within the 30-day return window. Include your order number, photographs of what you received, and photos of any labels or markings on the item. We will arrange the correct item to be shipped to you or issue a full refund, including return freight in cases where the error was ours.
For missing components: If components listed in the product description were not included in your shipment, contact us within 10 business days of delivery. Include photographs of everything you received. We will review the claim against our pre-shipment photography records and work to resolve the issue promptly.
Please note that all engines and transmissions are used components with varying mileage between 20,000 and 70,000 miles depending on the year of manufacture. Minor surface wear, small scratches, and weathering are inherent to the nature of used parts and are not considered defects. These conditions are disclosed in every product listing.
13. Lost Parcel Policy
JDM Florida ships all orders via freight carrier with tracking. If your order has not been delivered within the estimated shipping timeframe, please take the following steps:
First, check your tracking information using the tracking number provided in your shipment confirmation email. If tracking shows no movement for more than 5 business days, or if the carrier has marked the shipment as delivered but you have not received it, contact us at jdmflorida@gmail.com right away.
We will initiate a freight carrier trace or investigation on your behalf. Carrier investigations typically take between 5 and 10 business days. JDM Florida cannot issue a refund or replacement during the investigation period.
If the carrier confirms the shipment is officially lost, we will work with you on a resolution, which may include a replacement shipment (subject to availability) or a full refund of the item purchase price.
If tracking shows a delivery confirmation but you claim non-receipt, you must file a police report if the delivery location is considered secure. We may request a copy of this report as part of the investigation. JDM Florida is not responsible for deliveries confirmed by the carrier to a correct address that are subsequently stolen or removed from the delivery location.
14. Order Cancellation Policy
Before shipment: You may cancel your order at any time before it has been shipped. To cancel, contact us immediately at jdmflorida@gmail.com or call +1 (407) 774-8324 during business hours. If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method within 5 to 10 business days.
After shipment: Once an order has been shipped and is in transit, it cannot be cancelled. If you no longer want the item after it has been dispatched, you must wait for it to be decanceled.hen initiate a return under this Return Policy. You will be responsible for all return freight costs in this scenario.
Deposits: Deposits paid to reserve an item or confirm a special order are non-refundable. This includes deposits made for RHD vehicles, special imports, or items sourced specifically on your request. Please be certain of your purchase before making a deposit.
Refused deliveries without valid cause: If you refuse a delivery at the time of freight drop-off without documenting valid damage or a legitimate reason, the delivery will be treated as a return. Return freight costs will be deducted from your refund, and the outcome of any refund will be subject to our standard inspection process.
For full details on our cancellation policy, please also review our Cancellation Policy page.
15. Lost or Missing Returns
Once you ship a return back to us, you are responsible for maintaining tracking information and proof of delivery for that shipment. JDM Florida is not responsible for return shipments that are lost, stolen, or damaged in transit before reaching our warehouse.
If your return tracking shows delivery to our warehouse address but we cannot locate the item, please contact us at jdmflorida@gmail.com with your tracking number and proof of delivery documentation. We will investigate internally and respond within 3 to 5 business days.
To protect yourself, always ship returns via a freight carrier that provides a signed proof of delivery and keep that documentation until your refund has been fully processed and confirmed.
16. Late or Missing Refunds
If you have been approved for a refund but have not received it within the timeframes stated in this policy, please follow these steps:
First, check your bank account or the credit/debit card statement associated with the payment method you used at checkout. Refunds sometimes appear as a credit before they are fully reflected in your available balance.
Second, contact your bank or card issuer directly. There can be a processing delay on their end of up to 7 to 10 business days, particularly for large transactions, that is entirely outside of our control.
If you have completed both steps above and still have not received your refund more than 15 business days after receiving your refund approval confirmation from us, please contact us directly:
Email: jdmflorida@gmail.com
Phone: +1 (407) 774-8324
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST | Saturday, 9:00 AM – 3:00 PM EST
Please have your order number, refund approval email, and bank statement ready when you contact us so we can investigate and resolve the matter as quickly as possible.
17. Items Returned Without Approval
Any item returned to our warehouse without a valid, pre-issued Return Merchandise Authorization (RMA) number will be refused at the point of delivery and returned to sender. JDM Florida will not be responsible for any costs incurred in this scenario, including the original return shipping cost or the cost of having the item returned back to you.
Under no circumstances will a refund be issued for an unauthorized return. This policy exists to protect the integrity of our inspection process and to ensure that every return is properly tracked and handled.
If you are unsure whether your return has been approved or if you have misplaced your RMA number, contact us at jdmflorida@gmail.com before shipping anything.
18. Policy Abuse Prevention
JDM Florida reserves the right to refuse return or refund requests that show evidence of abuse, misuse, or manipulation of our return process. Policy abuse includes but is not limited to submitting a return claim with fraudulent or altered documentation, returning a different item than what was purchased, attempting to return an item after it has been installed and used, or making repetitive return claims across multiple orders without legitimate cause.
We treat all customers fairly and process every return request in good faith. In return, we ask that all customers interact with us honestly and transparently. If we determine that a return request is fraudulent or abusive, we reserve the right to refuse the return, deny any refund, and, in serious cases, report the incident to the appropriate authorities or legal entities.
Our policies are designed to be reasonable and fair to all parties. We ask that they be respected.
19. Fraud, Abuse, and Safety Protection
JDM Florida takes fraud prevention seriously in order to protect all of our customers and maintain the integrity of our business operations. The following measures are in place:
Chargeback and payment disputes: If you open a chargeback or payment dispute before contacting us and allowing us the opportunity to resolve the issue, we reserve the right to dispute the chargeback by providing transaction records, shipping documentation, and photographic evidence. We encourage all customers to reach out to us directly first, as most issues can be resolved faster through direct communication than through a bank dispute process.
Order verification: We reserve the right to verify customer identity, shipping address, and payment information for any order, particularly high-value purchases. We may contact you by phone or email to confirm order details before processing.
Fraudulent claims: Any customer who submits a fraudulent return claim, provides false documentation, or misrepresents the condition of a returned item will be permanently banned from purchasing on our platform, and the incident may be reported to law enforcement if applicable.
Your protection: We maintain detailed photographic records of every item before shipment. This protects both us and you. In the event of a dispute about item condition at the time of sale, our pre-shipment photographs serve as an objective reference.
If you believe you have been a victim of fraud in connection with a purchase on our platform, please contact us immediately at jdmflorida@gmail.com or call +1 (407) 774-8324.
20. State-Specific Consumer Rights
JDM Florida ships to customers across the continental United States. While our policy applies uniformly to all customers, we acknowledge that certain U.S. states provide additional statutory consumer rights that may apply to your purchase. Nothing in this policy is intended to override or waive any rights that apply to you under your state's consumer protection laws. Below is a summary of relevant state-specific considerations:
California: Customers in California are protected by the California Consumer Legal Remedies Act (CLRA) and the Song-Beverly Consumer Warranty Act. If you are a California resident and believe a product you purchased has a defect, you may have rights beyond those described in this policy. For warranty-related concerns, please refer to our Warranty Policy and contact us directly.
Florida: As a Florida-based business, JDM Florida operates in full compliance with the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). Florida customers have the right to contact the Florida Department of Agriculture and Consumer Services if they believe a consumer protection violation has occurred.
New York: New York residents are protected under General Business Law Section 349, which prohibits deceptive acts and practices in commerce. If you are a New York consumer and believe you have experienced a deceptive trade practice, you may contact the New York State Attorney General's Office.
Texas: Texas customers may have additional rights under the Texas Deceptive Trade Practices – Consumer Protection Act (DTPA). Contact the Texas Attorney General's Consumer Protection Division for guidance specific to your situation.
All other states: Regardless of your state of residence, you retain all rights provided to you under applicable federal law, including the Magnuson-Moss Warranty Act, which governs written warranties on consumer products. For warranty-related matters, please review our Warranty Policy.
If you are unsure about your rights in your state, we recommend contacting your state attorney general's consumer protection division or a licensed attorney in your jurisdiction.
21. Relationship Between This Policy and Our Warranty Policy
This Return & Refund Policy governs the return of items within the 30-calendar-day return window. It is separate from, but works in conjunction with, our warranty policy.
If your item develops a covered mechanical issue after installation and within the applicable warranty period, that claim is handled under our Warranty Policy, not this Return Policy. Warranty claims are processed differently and involve inspection by our team following specific warranty procedures.
For items within the return window that have not yet been installed, this return policy applies. For installed items with a mechanical issue within the warranty coverage period, refer to our Warranty Policy.
If you are unsure which policy applies to your situation, contact us at jdmflorida@gmail.com, and we will guide you to the correct process.
22. Business Information
This policy is issued by:
Legal Business Name: JDM TECH LLC Trade Name: JDM Florida EIN: 26-2144419 Website: https://jdmflorida.com Address: 2302 Mercator Drive, Unit 101, Orlando, Florida 32807, United States Phone: +1 (407) 774-8324 Email: jdmflorida@gmail.com
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM Eastern Standard Time Saturday: 9:00 AM – 3:00 PM Eastern Standard Time Sunday: Closed
Additional Policy Pages:
23. Policy Updates
JDM Florida reserves the right to update, revise, or modify this return & refund policy at any time without prior individual notice. Changes will be effective immediately upon being published on this page. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.
We encourage all customers to review this policy before placing an order, as it is your responsibility to be aware of the current terms at the time of purchase. If you have questions about any recent changes or need clarification on any part of this policy, please contact us at jdmflorida@gmail.com or call +1 (407) 774-8324 during business hours.
Continued use of our website and placement of orders after any policy update constitutes your acceptance of the revised terms.
This policy applies to purchases made through jdmflorida.com only. JDM Florida ships to the continental United States only. We do not ship internationally, and this policy does not apply to international transactions.
