Contact Us

Get in Touch with JDM Florida

Whether you have a question about a product, need help identifying the right engine or for your vehicle, want to check on an existing order, or need to initiate a warranty or return claim, our team is here to help. We are a real business with real people behind every interaction. We encourage you to reach out to us directly by phone or email during our business hours, and we will do our best to respond as quickly as possible.

For order-related issues, warranty claims, and return requests, please have your order number and invoice ready before contacting us, as this will help us locate your records and assist you more efficiently.

Our Contact Information

Business Name: JDM Florida (operated by JDM TECH LLC) Phone: +1 (407) 774-8324 Email: jdmflorida@gmail.com Website: https://jdmflorida.com Mailing and Warehouse Address: 2302 Mercator Drive, Suite 101, Orlando, Florida 32807, United States

Business Hours

Our team is available to assist you during the following hours. All times are listed in Eastern Standard Time (EST, GMT-05:00).

Monday: 9:00 AM – 5:00 PM Tuesday: 9:00 AM – 5:00 PM Wednesday: 9:00 AM – 5:00 PM Thursday: 9:00 AM – 5:00 PM Friday: 9:00 AM – 5:00 PM Saturday: 9:00 AM – 3:00 PM Sunday: Closed

Inquiries received outside of business hours, including evenings and Sundays, will be reviewed and responded to on the next available business day. For urgent matters, we recommend calling us during business hours for the fastest response.

How to Reach Us

By Phone: The fastest way to speak with someone on our team is to call us directly at +1 (407) 774-8324 during business hours. We are happy to assist with product questions, fitment inquiries, order status updates, and general information about our inventory.

By Email: For non-urgent inquiries, order issues, warranty claims, return requests, and documentation submissions, please email us at jdmflorida@gmail.com. When emailing about an existing order, please include your full name, order number, and a clear description of your question or issue so we can assist you without unnecessary back-and-forth.

By Mail or In Person: Our warehouse is located at 2302 Mercator Drive, Suite 101, Orlando, Florida 32807, United States. If you plan to visit us in person, we strongly recommend calling ahead at +1 (407) 774-8324 to confirm availability and schedule a convenient time. Walk-in visits are subject to warehouse availability and staffing.

What to Include When Contacting Us

To help us respond quickly and accurately, please include the following information when reaching out, depending on the nature of your inquiry.

For product or fitment questions: Your vehicle's year, make, model, trim level, and engine code (if known). The more specific you are, the faster we can confirm compatibility and availability for you.

For order status or shipping inquiries: Your full name, order number, and the email address used at the time of purchase.

For warranty claims: Your order number, invoice date, a detailed written description of the issue, and photographs or video of the defect. All warranty claims must also be supported by documentation from a certified mechanic. Please review our Warranty Policy before submitting a claim to understand the required documentation and the process in full.

For return requests: Your order number, the reason for the return, and photographs of the item in its current condition. Please do not ship any item back to us before contacting us and receiving authorization. Unauthorized returns will not be accepted. Full terms are available in our Return Policy.

For cancellation requests: Your order number and the reason for cancellation. Cancellations must be requested before an order is dispatched from our warehouse. Once an item has shipped, our return policy applies. See our Cancellation Policy for full details.

For billing or payment questions: Your order number and a description of the billing concern. Please review our Payment Policy for information about accepted payment methods and transaction terms.

Response Times

We aim to respond to all email inquiries within 1 to 2 business days. Response times may be slightly longer during peak periods or holidays. If you have not received a reply within 2 business days, please check your spam or junk mail folder and, if necessary, follow up by calling us at +1 (407) 774-8324.

For time-sensitive matters such as order cancellations, shipping issues, or freight damage claims, we strongly recommend contacting us by phone during business hours to ensure the fastest possible resolution.

Freight Damage Claims

If your shipment arrived with visible damage to the packaging or the item itself, please follow these steps immediately:

1. Note the damage on the carrier's delivery receipt at the time of signing. Do not sign a clean receipt if damage is present.

2. Take clear photographs of the outer packaging, the inner packaging, and the damaged item from multiple angles.

3. Contact us within 48 hours of delivery at jdmflorida@gmail.com with your order number and photographs attached.

Failure to note damage on the delivery receipt at the time of signing or failure to contact us within 48 hours may affect your eligibility to file a damage claim. Please review our Shipping Policy for complete details.

Privacy and Data

Any personal information you provide when contacting us — including your name, email address, phone number, and order details — will be used solely to respond to your inquiry and to process your request. We do not sell or share your personal information with third parties for marketing or advertising purposes. For full details on how we handle your data, please review our Privacy Policy.

If you are a California resident and would like to exercise your rights under the California Consumer Privacy Act (CCPA), including the right to know what data we hold about you or to request that your data not be sold or shared, please visit our Do Not Sell or Share My Personal Information page or contact us directly at jdmflorida@gmail.com.

Helpful Links

Before contacting us, you may find the answer you are looking for in one of our policy or information pages below.

Frequently Asked Questions (FAQs) — Quick answers to common questions about our products, ordering process, shipping, and warranty.

Warranty Policy — Full details on warranty coverage periods, exclusions, and how to file a claim.

Shipping Policy — Information on freight carriers, delivery timelines, liftgate requirements, and damage claims.

Return Policy — Step-by-step instructions for returning a product, eligibility requirements, and refund procedures.

Cancellation Policy — How to cancel an order and the conditions under which cancellations are accepted.

Payment Policy — Accepted payment methods, deposit terms, and order confirmation details.

Privacy Policy — How we collect, use, and protect your personal information.

Terms of Service — The full legal terms governing purchases made through our website.

About Us — Learn more about JDM Florida, our business, and how we operate.